Due to weather conditions and wild fires some areas may experience delays with FedEx deliveries
Curbside Pick-up Now Available
If you live in the Minneapolis / Saint Paul area we offer curbside pickup of your order, Simply select PICKUP at checkout.
Some exclusions apply, bikes with assembly are not available for curbside pickup
Limited Covid-19 Shipping Restrictions
Due to Covid-19 many shipping carriers are experiencing delays in specific regions of the country.
Please expect 3-6 business days for most shipments and 7-10 days for bikes and oversized items.
Please allow 15-20 business days on select Framed custom built bikes.
At this time we are prioritizing the health of our employees and will only be offering ground shipping. We are fulfilling orders as efficiently as possible. We apologize for any inconvenience in delayed shipments.
Free Economy Ground Orders Over $50
The health and well-being of our employees and customers is our top priority. Due to the COVID-19 Pandemic we are fulfilling orders as efficiently as possible. Please expect 3-6 business days for most shipments. We apologize for any inconvenience.*
All eligible orders will be shipped with a 3-6 day delivery. Free Economy Ground shipping is only available in the contiguous lower 48 states (excluding AK, HI, international orders, PO boxes and APO addresses and excludes all oversized items such as Bikes, Wakesurfers, Surfboards, Paddleboards, Water Trampolines and Car Racks.) If billing and shipping address are different allow 1 additional day for delivery.
*Free Shipping excludes oversized items such as Bikes, Wakesurfers, Surfboards, Paddleboards, Water Trampolines and Car Racks.
An Important Message Regarding Our Retail Locations
We are committed to protecting the health and safety of our customers, our employees, and the communities we operate & live in, and are following all CDC guidelines. Our Chicago area location will remain closed until it has been determined that it is safe to open again.
For our customers living in the Chicago and Twin Cities areas we are offering free return shipping during this time. Please contact our customer service team by phone at 866-243-6932, through email at [email protected] or reach out though on-site live-chat for more information.
With the realities surrounding Covid-19 customers looking to find new ways to explore, bike, skate and get outside can still find our products on our ecommerce site, at www.thehouse.com. We will continue to deliver products unless certain situations arise . This is a fluid situation and we will be monitoring and adjusting our operations as needed.
Our administrative facilities will remain open during this time with reduced hours to best support our customers and staff. The health and well-being of our employees and customers is our top priority.
With the new challenges of social distancing it is more important than ever to keep in touch with friends and family, be kind to one another and embrace who we are as humans with the utmost of gratitude.
The House Crew
For our customers living in the Chicago and Twin Cities areas we are offering free return shipping during the store closures. Please contact our customer service team by phone at 866-243-6932, through email at [email protected] or reach out through on-site live-chat for more information.
A number of items require special shipping and handling due to their larger size. Some examples are Bikes, Wakesurfers, Surfboards, Paddleboards, Water Trampolines and Car Racks.
If you need further assistance please contact our customer service department at 866-243-6932
Shipping rates are available in the shopping cart based on delivery location
Please See Our – International Shipping Rate Page
Contact our customer service department at 866-243-6932
What To Expect After You Place An Order
1. You will receive an Order Confirmation / Email (within 15 min of submitting the order)
2. Economy orders typically ship within 2-6 business days. Expedited orders ship same day (placed before 2 P.M. CST) or the next business day
3. Shipping Confirmation Email with a tracking number once your order ships
Please Note: during busy season (Nov through Jan) economy orders can take longer to process.